Inbound Call Center Agent

Henderson, NV

Full Time

Inbound Support

Entry Level

OnPoint CX Solutions is seeking dependable, detail-oriented Inbound Call Handling Agents to support utility overflow outage calls from our Henderson, NV call center.

This position is on-site in Henderson, NV, with the opportunity to transition to work-from-home after successfully completing training and a minimum of 60 days on-site, meeting all performance KPIs, and satisfying work-from-home technical requirements (including internet speed, workspace standards, and compliance criteria). Work-from-home eligibility is not guaranteed.

This is a 24-hour campaign, with schedules that are predominantly overnight, and flexibility is required to work day, swing, and graveyard shifts, including weekends and holidays.

This is a mission-critical, non-sales role focused on assisting customers during power outages, hazardous conditions, and other urgent service situations. The role plays a vital part in supporting public safety and essential utility services. Strong attendance, reliability, and commitment are mandatory, as agents will handle time-sensitive outage calls where accuracy and professionalism are essential.

Pay & Perks at a Glance

$13.50 per hour
Weekly pay
Performance bonuses based on KPIs
Paid training
On-site role (Henderson, NV) with conditional work-from-home eligibility
Growth and advancement opportunities

Job Summary
As an Inbound Call Handling Agent, you will receive and manage inbound calls related to power outages, hazardous conditions, and other utility-related inquiries. Agents are responsible for actively listening to customers, collecting accurate information, and documenting details correctly within the client’s ticketing system. Due to the nature of outage response, this role requires a high level of accountability, professionalism, consistency, and schedule adherence.

Key Responsibilities

Answer inbound calls related to power outages and hazardous conditions
Actively listen and gather accurate customer and incident details
Accurately document information in the client’s ticketing system
Provide calm, professional, and empathetic support during outage situations
Follow all call handling, escalation, and compliance procedures
Meet or exceed performance and quality standards
Maintain strict attendance and adherence to assigned schedules

Requirements

Strong listening, communication, and documentation skills
High attention to detail and accuracy
Ability to remain calm and professional in high-volume or urgent situations
Reliable attendance and strong commitment to scheduled shifts
Flexibility to work day, swing, and graveyard shifts, including overnights
Flexibility to work holidays
Basic computer skills and ability to navigate multiple systems
Prior call center or customer service experience preferred (not required)
Must be able to work on-site in our Henderson, NV office
This is not an immediate work-from-home position

Compensation
This position pays $13.50 per hour, plus performance bonuses based on KPI achievement. All compensation is paid weekly.

What We Offer

Paid training with hands-on support
Weekly pay and performance bonus opportunities
Stable, non-sales call center role
Clear paths for advancement and growth
Supportive, team-oriented environment
Recognition programs and performance incentives
Casual dress code and professional workplace

About OnPoint CX Solutions
OnPoint CX Solutions is a business process outsourcing (BPO) company specializing in call center operations, including customer care, outage support, sales, retention, and back-office services. We proudly support essential utility partners by providing reliable, professional call center solutions.

If you are dependable, detail-oriented, and ready to take on a critical role supporting utility outage response, we encourage you to apply. Applications are reviewed daily, and positions are filled quickly.

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Notice to Applicants Regarding Background Checks

Some of our client campaigns involve handling sensitive or confidential information, and those clients may require background checks for individuals assigned to their accounts. Because of this, a background check may be required depending on the position you apply for and the specific client or campaign you may be assigned to. If a background check is necessary, you will be asked to provide written consent either after your final interview or at the time a conditional offer of employment is extended. If you choose not to consent when required, we may be unable to move forward with your application for that particular role or assignment. If you have questions about this Notice, please contact the recruiter.

For certain client assignments or job responsibilities, convictions or pleas of guilty or nolo contendere (“no contest”) for offenses involving theft, fraud, or other forms of dishonesty within the past 7 years may disqualify an applicant from roles where those criteria are required by the client or are directly related to the position. All other criminal history—including pending charges—will be reviewed individually. Factors that may be considered include, but are not limited to:
• The nature of the job duties.
• Whether the offense is relevant to the applicant’s ability to perform the work.
• The amount of time that has passed since the offense.
• The applicant’s age at the time of the offense.
• The seriousness and circumstances of the offense.
• Any evidence of rehabilitation or positive conduct.
• The Company’s responsibility to protect employees, client data, property, and the public.

All results from background screenings are confidential and will not be shared with any third parties or clients without the employee’s or applicant’s consent.

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