Customer Service Survey Agent

Henderson, NV

Temporary

Customer Service

Entry Level

OnPoint CX Solutions is hiring call center survey agents for immediate start. If you’re looking for fast onboarding, paid training, and flexible work-from-home opportunities, this is a great short-term role.

What You’ll Do:

Conduct customer service & political surveys (NO sales)
Follow a script, ask questions, and accurately record responses
Maintain professionalism and attention to detail on every call

What We Offer:

On-site and Work From Home options available.
Paid training (just a few hours – start quickly!)
No sales – survey work only
Opportunity for full-time hours or overtime when available

Important Role Expectations (Read Before Applying):
This role requires high flexibility and reliability. By applying, you should be comfortable with the following:

This is an on-call position with schedules that may change daily
You may be scheduled with little to no advance notice (same day or next day)
Hours are not guaranteed – you may work full shifts, partial shifts, or no hours at all depending on business needs
You must have open availability, including weekends if needed
This is a temporary/seasonal position, not a permanent role
Work is repetitive call-based survey work, requiring focus and accuracy

Requirements:

Must reside in Nevada
In order to WFH, you must have reliable hardwired (Ethernet) internet connection (recommended), have own computer equipment and be able to work on-site during the training period which can be 1-5 days.
Quiet, distraction-free workspace
Strong communication skills and attention to detail
Ability to follow instructions and document responses accurately
Must be dependable and responsive when scheduled

Pay & Schedule:

$12.00/hour
Typical hours often fall between 10:30 AM – 6:00 PM PST, but may vary daily
Schedules are driven by client demand and are subject to change

OnPoint CX Solutions is a growing business process outsourcing (BPO) company specializing in B2B sales, customer care, and energy-sector solutions. We help businesses understand their energy options and select competitive supplier programs. If you’re dependable, flexible, and ready to start quickly, we want to hear from you!

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In the last 7 years, have you been convicted of, or entered a plea of nolo contendere (no contest) to, a criminal offense? This includes traffic violations (e.g. DUI, reckless driving, etc.) that have resulted in misdemeanor or felony charges.*

If you answered YES above, please list each case and include a description of the offense, the date of plea or conviction, and the jurisdiction. (You are not required to disclose expunged or sealed records.) We are requesting disclosures of convictions only.

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Have you applied to our company previously? If yes, when?*

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Consistent attendance is essential for this role. Do you have full availability within the next 30 days with no prior engagements that would interfere with your training?* Yes - I am fully availableNo - I have conflicts

If applicable, list conflicts here with specific dates:

If hired, are you able to submit proof that you are legally eligible for employment in the United States?*

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Do you have previous call center experience? If yes, please describe (inbound/outbound, sales, customer service, survey's, etc.).*

This is an on-call position with schedules that may change daily and can be provided on short notice (same day or next day sheduling). Are you able to reliably work under these conditions?*

This role requires strong reliability and attendance, even with changing schedules. Can you commit to being dependable and responsive when scheduled?*

Hours are not guaranteed and may range from full-time hours to no hours in a given day or week. Are you willing to accept this variability?*

Do you understand this is a temporary/seasonal position and not a permanent role?*

Notice to Applicants Regarding Background Checks

Some of our client campaigns involve handling sensitive or confidential information, and those clients may require background checks for individuals assigned to their accounts. Because of this, a background check may be required depending on the position you apply for and the specific client or campaign you may be assigned to. If a background check is necessary, you will be asked to provide written consent either after your final interview or at the time a conditional offer of employment is extended. If you choose not to consent when required, we may be unable to move forward with your application for that particular role or assignment. If you have questions about this Notice, please contact the recruiter.

For certain client assignments or job responsibilities, convictions or pleas of guilty or nolo contendere (“no contest”) for offenses involving theft, fraud, or other forms of dishonesty within the past 7 years may disqualify an applicant from roles where those criteria are required by the client or are directly related to the position. All other criminal history—including pending charges—will be reviewed individually. Factors that may be considered include, but are not limited to:
• The nature of the job duties.
• Whether the offense is relevant to the applicant’s ability to perform the work.
• The amount of time that has passed since the offense.
• The applicant’s age at the time of the offense.
• The seriousness and circumstances of the offense.
• Any evidence of rehabilitation or positive conduct.
• The Company’s responsibility to protect employees, client data, property, and the public.

All results from background screenings are confidential and will not be shared with any third parties or clients without the employee’s or applicant’s consent.

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