Quality Assurance Call Monitor

Henderson, NV

Full Time

Sales

Entry Level

OnPoint CX Solutions is hiring a Quality Control Monitor to join our call center team in Henderson, NV. This role is responsible for listening to agent calls, reviewing sales interactions, and ensuring company policies and procedures are followed.

This is a great opportunity for someone who is detail-oriented, organized, and comfortable working with multiple systems while monitoring call activity.

If you have strong listening skills, enjoy analyzing performance, and want to help improve call quality and compliance, we encourage you to apply.

Pay & Schedule

$12.00 per hour
Performance bonuses based on KPI metrics
Weekly pay
Typical schedule: Monday–Friday approximately 6:00 AM – 2:30 PM (hours may vary)
In-office, full time position – Henderson, NV

Job Responsibilities

Monitor and review recorded and live agent calls, including sales calls
Ensure agents are following company policies, scripts, and procedures
Identify and document quality issues and compliance outpoints
Prepare clear and accurate quality reports
Provide feedback to supervisors regarding agent performance
Coordinate with leadership on areas where agents need coaching or correction
Maintain detailed records of call monitoring and quality scores

Requirements

Strong attention to detail and listening skills
Ability to multi-task and manage multiple applications/screens simultaneously
Strong computer skills
Strong written communication for reporting and documentation
Ability to work in a fast-paced call center environment
Reliable and professional work ethic
Prior call center, QA, or sales experience is helpful but not required

What We Offer

Weekly pay
Bonus opportunities based on performance
Stable in-office work environment
Opportunity to grow within the company
Supportive and team-oriented workplace

About OnPoint CX Solutions
OnPoint CX Solutions is a business process outsourcing (BPO) company that provides call center sales, customer care, and support services for clients in the energy sector. Our team plays an important role in ensuring customers receive clear and compliant information during every interaction.

If you are detail-oriented, organized, and comfortable working with call recordings and multiple systems, apply today. Positions are filled quickly.

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Notice to Applicants Regarding Background Checks

Some of our client campaigns involve handling sensitive or confidential information, and those clients may require background checks for individuals assigned to their accounts. Because of this, a background check may be required depending on the position you apply for and the specific client or campaign you may be assigned to. If a background check is necessary, you will be asked to provide written consent either after your final interview or at the time a conditional offer of employment is extended. If you choose not to consent when required, we may be unable to move forward with your application for that particular role or assignment. If you have questions about this Notice, please contact the recruiter.

For certain client assignments or job responsibilities, convictions or pleas of guilty or nolo contendere (“no contest”) for offenses involving theft, fraud, or other forms of dishonesty within the past 10 years may disqualify an applicant from roles where those criteria are required by the client or are directly related to the position. All other criminal history—including pending charges—will be reviewed individually. Factors that may be considered include, but are not limited to:
• The nature of the job duties.
• Whether the offense is relevant to the applicant’s ability to perform the work.
• The amount of time that has passed since the offense.
• The applicant’s age at the time of the offense.
• The seriousness and circumstances of the offense.
• Any evidence of rehabilitation or positive conduct.
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