Sales Supervisor – Call Center Leadership Opportunity

Henderson, NV

Full Time

Sales Operations

Mid Level

OnPoint CX Solutions is hiring a hands-on Call Center Sales Supervisor to lead and grow a high-performing sales team in our Henderson office. This is an ideal role for a strong sales professional who enjoys coaching others, driving results, and leading from the front in a fast-paced call center environment.

Why You’ll Love This Role

$700 weekly salary plus daily and weekly performance bonuses
Clear path to growth with a rapidly expanding company
Hands-on leadership role with real impact on sales performance
In-office, team-driven, high-energy sales floor

Job Summary
As a Call Center Sales Supervisor, you will be assigned to a specific campaign and a team of sales agents. You will support agents through live call coaching, call tagging, objection handling, and performance tracking to help drive daily and weekly sales goals.

This is a working supervisor role — you’ll stay close to the phones, lead by example, and actively assist agents in closing sales. Supervisors report directly to the Sales Floor Director and play a key role in developing talent and improving overall team performance.

Key Responsibilities

Lead, coach, and support a small team of sales agents on an assigned campaign
Monitor live and recorded calls; provide real-time coaching and feedback
Tag calls to assist agents with closing sales and overcoming objections
Hold agents accountable for attendance, KPIs, productivity, and sales targets
Track daily and weekly team performance and ensure goals are met
Identify coaching and training needs; recommend agents for additional training
Communicate team performance updates and insights to the Sales Floor Director
Foster a positive, performance-driven, and supportive team culture

Requirements

Strong sales experience required; prior leadership, floor lead, or mentoring experience is a plus
Proven ability to coach, motivate, and develop sales talent
Confident pulling calls, closing sales, and providing real-time feedback
Excellent communication, organization, and problem-solving skills
Ability to multitask and pivot quickly in a fast-paced call center environment
Results-driven mindset with strong accountability and reliability
Comfortable using CRMs, call center systems, and multiple computer screens
Open availability required (standard hours Monday–Friday, 5:45 AM–2:30 PM; may vary)
In-office position at our Henderson, NV location

Compensation & Training Path
This position offers a $700 weekly salary plus daily and weekly performance-based bonuses.

Upon hire, supervisors are assigned to a campaign and complete foundational sales training while pulling calls alongside agents. During this phase, supervisors are eligible to earn agent-level commission.

Once commission is achieved, supervisors transition into supervisor-specific training focused on closing strategy, coaching, and team leadership. Training length varies by individual. After successfully completing training, supervisors are assigned a team, given daily and weekly performance targets, and become eligible for supervisor bonuses.

What We Offer

Weekly salary plus performance bonuses
Clear growth and promotion opportunities
Hands-on leadership training and ongoing support
High-performance, team-oriented sales environment
Recognition programs and performance incentives
Casual dress code and energetic workplace culture

About OnPoint CX Solutions
OnPoint CX Solutions is a growing business process outsourcing (BPO) company specializing in call center sales, customer care, retention, and back-office support, primarily within the energy sector. We help businesses and consumers navigate energy options through knowledgeable, results-driven sales teams.

If you’re a sales-driven leader with a can-do attitude, a passion for helping others succeed, and the desire to grow with a fast-scaling company, we’d love to hear from you. Applications are reviewed daily.

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Notice to Applicants Regarding Background Checks

Some of our client campaigns involve handling sensitive or confidential information, and those clients may require background checks for individuals assigned to their accounts. Because of this, a background check may be required depending on the position you apply for and the specific client or campaign you may be assigned to. If a background check is necessary, you will be asked to provide written consent either after your final interview or at the time a conditional offer of employment is extended. If you choose not to consent when required, we may be unable to move forward with your application for that particular role or assignment. If you have questions about this Notice, please contact the recruiter.

For certain client assignments or job responsibilities, convictions or pleas of guilty or nolo contendere (“no contest”) for offenses involving theft, fraud, or other forms of dishonesty within the past 7 years may disqualify an applicant from roles where those criteria are required by the client or are directly related to the position. All other criminal history—including pending charges—will be reviewed individually. Factors that may be considered include, but are not limited to:
• The nature of the job duties.
• Whether the offense is relevant to the applicant’s ability to perform the work.
• The amount of time that has passed since the offense.
• The applicant’s age at the time of the offense.
• The seriousness and circumstances of the offense.
• Any evidence of rehabilitation or positive conduct.
• The Company’s responsibility to protect employees, client data, property, and the public.

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