Call Center Sales Supervisor

OnPoint CX Solutions is hiring a motivated and hands-on Call Center Sales Supervisor to lead and develop a high-performing sales team at our Henderson office. This role is ideal for a sales-driven leader who enjoys coaching others, improving performance, and owning team results in a fast-paced call center environment.

As a Sales Supervisor, you will be assigned to a specific campaign and responsible for supporting a small team of agents through call coaching, performance monitoring, and real-time sales support. You will play a key role in driving daily and weekly sales targets while fostering accountability, consistency, and growth within your team.

Job Summary:
The Call Center Sales Supervisor is responsible for the overall performance of their assigned sales team. This includes coaching agents through live calls, tagging calls to close a sale, reinforcing sales behaviors, and ensuring agents meet their KPI and sales expectations. Supervisors report directly to the Sales Floor Director and work closely with leadership to identify training needs and performance opportunities.

This is a working supervisor role—expect to stay close to the phones, lead by example, and actively support agents in closing sales.

Responsibilities:

• Lead, coach, and support a small team of sales agents on an assigned campaign.
• Monitor live and recorded calls, provide feedback, and tag calls to close the sale.
• Assist agents with objections, closing techniques, and sales strategy.
• Hold agents accountable for attendance, productivity, KPIs, and sales targets.
• Track team performance and ensure daily and weekly goals are met.
• Recommend agents for additional training or corrective action when needed.
• Communicate performance updates and insights to the Sales Floor Director.
• Maintain a positive, performance-driven, and supportive team culture.

Requirements:

• Previous sales experience required; leadership or supervisory experience is a plus.
• Strong sales knowledge with the ability to coach, motivate, and develop others.
• Excellent communication, organization, and problem-solving skills.
• Ability to multitask, pivot quickly, and manage competing priorities.
• Comfortable pulling calls, closing sales, providing real-time feedback, and leading from the front.
• Results-driven mindset with a high level of accountability.
• Reliable attendance and the ability to set expectations and enforce standards.
• Proficient with computers, CRMs, and call center systems.
• Comfortable working in a performance-driven, fast-paced environment with clear sales targets.
• Open availability is required. Standard campaign hours are Monday–Friday, 5:45AM–2:30PM, but may vary or change based on operational needs.
• In-office position at our Henderson location.